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UPS Boss Preaches the Power of No

CEO of UPS and long-time Home Depot finance chief Carol Tomé is shifting the company at a speed unseen with a focus on the numbers led by her “better, not bigger” philosophy. Since becoming chief executive in June, sales leaders at the company are now evaluating customers less by volume and more on what they deliver to the bottom line which means higher prices for consumers, but better margins for UPS’ pocket. “There comes a point where you’ve got to optimize and sweat the assets you have and really think about the economic model differently,” Ms. Tomé said in an interview earlier this month. “We’re 114 years old this year. It’s time for us to pivot.” | Read more